Privacy Policy — runex88
Your privacy matters to us. This Privacy Policy explains exactly what personal information runex88 collects from Bangladeshi players, how we use and protect that data, and what rights you hold over your own information at all times.
Please Read Carefully: This Privacy Policy forms part of the overall agreement between you and runex88. By creating a player account, making a deposit, or continuing to use any service provided through the runex88 platform, you acknowledge that you have read, understood, and consented to the data practices described in this document. If you do not agree with any part of this policy, please discontinue use of the platform and contact to request account closure.
1. Introduction & Scope
runex88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all registered players and website visitors. This Privacy Policy sets out in clear, plain English how we collect, process, store, share, and protect personal information in connection with the operation of the runex88 online casino and sports betting platform, which is designed for and primarily serves players based in Bangladesh.
This policy applies to all personal data processed through the runex88 website, its mobile-optimised interface, any associated applications, and all communications between runex88 and its players — including email, live chat, and support tickets submitted via . It does not apply to third-party websites, payment processors, or game providers whose own privacy policies govern how they handle data within their respective systems. Where runex88 engages third-party services that process your data on our behalf, we ensure those parties are bound by data processing agreements that are consistent with this policy.
runex88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify registered players by email at their address on file. The current version of the Privacy Policy is always accessible at runex88/privacy-policy and is identified by its effective date shown at the top of this document. Continued use of the platform following notification of changes constitutes acceptance of the revised policy.
Data Controller: For the purposes of this Privacy Policy, the data controller responsible for your personal information is runex88. For any privacy-related queries, please contact our team at , available 24/7 Bangladesh Standard Time (BST, UTC+6).
2. Information We Collect
runex88 collects personal information from players through several channels: directly during account registration and KYC verification, automatically through your use of the platform, and occasionally from trusted third-party sources such as identity verification providers and payment processors. The categories of data we collect are detailed below.
Registration & Identity Data: When you create an account on runex88, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is mandatory to establish and maintain your player account and to fulfil our identity verification and responsible gaming obligations.
KYC Verification Documents: To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations, we may collect copies or images of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof-of-address documents such as utility bills or bank statements.
Financial Data: When you make a deposit or withdrawal, we collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in BDT, transaction timestamps, and payment reference numbers. We do not store full card numbers or mobile banking PINs — these are handled directly by PCI-DSS compliant payment processors.
Usage & Behavioural Data: We automatically collect information about how you interact with the runex88 platform, including pages visited, games played, bet amounts and outcomes, session duration, login timestamps, device type, operating system, browser type, and IP address. This data is used for platform optimisation, fraud detection, and responsible gaming monitoring.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Registration form, KYC submission |
| Contact Data | Email address, phone number, postal address | Registration form, account updates |
| Financial Data | bKash/Nagad number, transaction amounts (BDT), bank name | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, OS | Automatic — platform access logs |
| Behavioural Data | Games played, bet history, session length | Automatic — platform activity tracking |
| Communications Data | Support chat transcripts, emails to support team | Direct — player-initiated contact |
runex88 does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under 18, we will immediately suspend the account and delete associated personal data, consistent with our age verification obligations.
3. How We Use Your Data
runex88 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and the provision of our services to Bangladeshi players. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The primary purposes for which we process your data are as follows:
- Account Management: To create, maintain, and administer your runex88 player account, including processing login sessions, updating account details, and managing account preferences.
- Identity Verification & KYC Compliance: To verify that you are who you claim to be, that you meet our age eligibility requirements (18+ only), and to fulfil our obligations under applicable anti-money laundering and financial compliance frameworks.
- Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, bank transfers, and card payment networks, and to maintain an accurate record of all financial transactions on your account.
- Customer Support: To respond to your support requests, investigate complaints, resolve disputes, and provide assistance through our English-speaking 24/7 support team.
- Responsible Gaming: To monitor your gambling behaviour for signs of problematic play patterns, to apply voluntary or mandatory responsible gaming limits at your request or in line with our duty of care, and to fulfil self-exclusion requests promptly.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, money laundering, and other prohibited activities outlined in our Terms & Conditions.
- Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and seasonal campaign information (such as BPL season promotions or Eid special offers) where you have provided your consent to receive such communications. You may withdraw marketing consent at any time by contacting .
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game offering of the runex88 platform for all Bangladeshi players.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from runex88, you may opt out at any time by emailing with the subject line "Unsubscribe". Opt-out requests are processed within 5 business days. Please note that opting out of marketing communications does not affect transactional emails such as deposit confirmations, withdrawal notifications, or security alerts — these are necessary for the operation of your account.
4. Data Sharing & Third Parties
runex88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only with carefully selected third parties where it is strictly necessary to operate the platform, fulfil our legal obligations, or deliver the services you have requested. The categories of third parties with whom we may share your data are set out below.
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard processing networks receive the minimum data necessary to process your deposit or withdrawal transactions. These providers operate under their own privacy policies and are subject to applicable financial data protection regulations.
- Identity Verification Providers: Third-party KYC and identity verification services may process copies of your identity documents to confirm your eligibility and age. These providers are bound by strict data processing agreements with runex88 and may not use your data for any purpose other than the verification task requested.
- Game Providers & Software Studios: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data and technical identifiers for the purposes of game delivery, fairness auditing, and technical support. Your full personal details are not shared with game studios.
- Fraud Prevention Services: Specialist fraud detection and anti-money laundering service providers may process transactional and behavioural data from your account to identify and prevent financial crime. These processors act under our instruction only.
- Legal & Regulatory Authorities: Where required by applicable law or in response to a lawful request from a competent authority, runex88 may disclose personal data to regulatory bodies, law enforcement agencies, or courts. We will always seek to limit such disclosures to the minimum data necessary and will notify affected players where legally permitted to do so.
All third-party service providers engaged by runex88 who process personal data on our behalf are required to enter into data processing agreements that obligate them to process your data only in accordance with our documented instructions, to implement appropriate technical and organisational security measures, and to delete or return your data upon termination of their engagement with us.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred outside of Bangladesh to facilitate the services of an international third-party provider, runex88 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
5. Cookies & Tracking Technologies
runex88 uses cookies and similar tracking technologies on its website to enable core platform functionality, enhance your user experience, and gather analytics data that helps us improve the platform for all Bangladeshi players. A cookie is a small text file stored on your device by your web browser when you visit a website.
The following categories of cookies are used on the runex88 platform:
- Strictly Necessary Cookies: These cookies are essential for the runex88 platform to function. They enable core features such as maintaining your login session, remembering your language preferences, processing bets and transactions, and ensuring platform security. These cookies cannot be disabled without significantly impairing your ability to use the platform.
- Performance & Analytics Cookies: These cookies collect anonymised information about how players interact with the runex88 website — such as which pages are visited most frequently, how long players spend on each section, and what devices and browsers are most commonly used. This data is used exclusively to improve the performance and design of the platform.
- Functionality Cookies: These cookies remember your account preferences and personalisation choices — such as your preferred deposit method (bKash, Nagad, etc.) and your last-visited game category — so that the platform is more convenient on your next visit.
- Security Cookies: runex88 uses security cookies to detect and prevent suspicious login activity, account takeover attempts, and bot-driven traffic. These form part of our fraud prevention infrastructure.
You can control cookie preferences through your browser settings. Most modern browsers allow you to view, manage, block, or delete cookies. Please note that blocking strictly necessary cookies will prevent certain features of runex88 from functioning correctly. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
runex88 does not use third-party advertising or retargeting cookies. We do not participate in cross-site tracking networks or sell behavioural data to advertisers.
6. Data Retention Policy
runex88 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods applicable to the main categories of data we hold are outlined below.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance, dispute resolution, legal obligation |
| KYC Documents | Duration of account + 5 years after closure | Financial crime prevention, regulatory requirement |
| Transaction Records | 7 years from transaction date | Financial audit trail, AML compliance |
| Betting & Game History | 5 years from activity date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last communication | Quality assurance, complaint handling |
| Technical & Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without any privacy implications.
Where a player submits a verified request for erasure (as described in Section 7 below), runex88 will action that request within 30 calendar days, subject to any overriding legal obligations that require the data to be retained for a specified minimum period. In such cases, we will inform the player of the specific legal basis on which their erasure request cannot be fully fulfilled at that time.
7. Your Privacy Rights
As a player on the runex88 platform, you hold a number of rights with respect to the personal data we hold about you. runex88 is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights described below, please submit your request in writing to from the email address associated with your player account.
- Right of Access: You have the right to request a copy of the personal data that runex88 holds about you, along with information about how that data is being processed. We will provide this information within 30 calendar days of receiving a verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. Minor corrections (such as phone number updates) can often be made directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (in cases where processing is based on consent), or where there is no legitimate overriding legal basis for retaining it. Please note that certain data must be retained under applicable financial and anti-money laundering regulations even following account closure.
- Right to Restrict Processing: You may request that runex88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of our legitimate grounds.
- Right to Data Portability: Where processing is carried out on the basis of your consent or a contractual obligation, and is performed by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of legitimate interests, where you consider that your fundamental rights and freedoms override those interests.
- Right to Withdraw Consent: Where runex88 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
How to Submit a Privacy Request: All privacy-related requests should be sent by email to with the subject line "Privacy Request — [Your Request Type]". To protect your account security, we may ask you to verify your identity before actioning any request. We aim to acknowledge all privacy requests within 48 hours and to provide a full response within 30 calendar days.
8. Data Security Measures
runex88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated on a regular basis to reflect evolving security best practices.
- 256-Bit SSL Encryption: All data transmitted between your device and the runex88 platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This protects your account credentials, financial transactions, and personal information from interception during transmission.
- Secure Data Storage: Personal data is stored on servers protected by industry-standard physical and logical access controls. Access to production databases containing player data is restricted to authorised personnel only and is subject to strict access logging and audit trails.
- Password Security: Player account passwords are stored using one-way cryptographic hashing — runex88 does not have access to your plain-text password at any point. We strongly encourage players to use a strong, unique password for their runex88 account and to enable two-factor authentication where available.
- Fraud Detection Systems: runex88 operates automated fraud detection systems that monitor account activity in real time for indicators of account compromise, unauthorised access, and suspicious financial behaviour. Flagged activity triggers immediate review by our security team.
- Staff Training & Access Controls: All runex88 staff who have access to personal data are trained in data protection best practices and are bound by strict confidentiality obligations. Access to personal data is granted on a need-to-know basis only.
- Incident Response: In the event of a personal data breach that poses a risk to player rights and freedoms, runex88 will notify affected players via their registered email address without undue delay. We maintain a documented incident response plan to ensure rapid containment and recovery.
Despite our robust security measures, no method of electronic transmission or data storage is completely secure. Players are encouraged to take their own precautions — including using strong passwords, keeping login credentials private, logging out of shared devices after each session, and reporting any suspected unauthorised account access to immediately.
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. runex88 recommends that all players review this policy periodically. The current version is always available at runex88/privacy-policy. For privacy queries, contact — available 24/7 Bangladesh Standard Time (BST, UTC+6).
How runex88 Protects Your Privacy
Six core privacy commitments that every registered player on the runex88 platform can count on.
256-Bit SSL Encryption
Every connection to runex88 is protected by 256-bit SSL encryption, ensuring that your account credentials, BDT transactions, and personal data are fully secured during transmission.
No Data Selling
runex88 never sells, rents, or trades your personal data to any third party for commercial gain. Your information is used only to operate your account and deliver the services you have requested.
Minimal Data Collection
We collect only the data that is genuinely necessary to operate your account, process BDT payments via bKash and Nagad, and comply with KYC obligations. No unnecessary data is gathered.
Full Access Rights
You can request a full copy of the personal data runex88 holds about you at any time. Submit a Data Access Request to our support team and receive your data within 30 calendar days.
Right to Erasure
Eligible players may request deletion of their personal data following account closure, subject to the minimum retention periods required under applicable anti-money laundering and financial regulations.
24/7 Privacy Support
Our English-speaking support team is available around the clock at support@runex88 to handle privacy queries, data requests, marketing opt-outs, and account security concerns — Bangladesh Standard Time (BST, UTC+6).
Continue Exploring runex88
Now that you have reviewed our Privacy Policy, explore everything runex88 has to offer — live casino, cricket betting, slots, and more. All in BDT with bKash and Nagad support. 18+ only.
18+ Players Only · SSL Encrypted · bKash & Nagad Supported